Terms and Conditions

These Terms and Conditions set out the rules for using the services we provide at HashLucky. They explain the relationship between us and our users, the responsibilities you accept when you open an account, and the operational rules that govern deposits, withdrawals and promotions. By using our site you agree to these terms and to comply with any verification or identity checks we require.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login details or let anyone else access your account. We may suspend or close accounts where we suspect fraud, multiple accounts, unauthorised use or breaches of these terms. If you believe your account has been accessed without permission contact our support team immediately.

Eligibility requirements

To register you must be at least 18 years old and legally entitled to use online gambling services in your jurisdiction. You must provide true and complete information when registering and during any subsequent verification. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and for personal play only. Prohibited activity includes using automated systems, attempting to manipulate games or promotions, staking with funds belonging to third parties and attempting to circumvent location checks or account restrictions using VPNs or other tools. Misuse may lead to account restrictions, forfeiture of balances and notification to relevant authorities where appropriate.

General bonus and promotion rules

Promotions and welcome offers are governed by their specific terms which are available at the time of offer. Common requirements include opting in where required, meeting wagering conditions and adhering to maximum bet limits. We do not guarantee the availability of any specific promotion in all jurisdictions. Abuse of offers, creating multiple accounts or breaching promotion rules will result in voiding of bonus funds and any related winnings.

Deposits and withdrawals

Funds may be deposited and withdrawn using the methods displayed in your account. All withdrawals are subject to verification checks - including identity, address and source of funds - and to any limits shown in your account. We may require additional documentation before processing withdrawals. We aim to process valid withdrawal requests promptly but processing times vary by payment method and completion of checks.

Dispute resolution

If you have a complaint please contact our support team so we can investigate and attempt to resolve the matter. We will acknowledge complaints and aim to provide a clear reply within a reasonable time. If a dispute cannot be resolved directly we will inform you of any available escalation routes and, where applicable, independent dispute resolution services you may approach.

Changes to these Terms and Conditions

We may update these terms from time to time. Where changes are material we will notify registered users via the account or other means. Continued use of the service after changes have been published constitutes acceptance of the updated terms. For clarity, Hash Lucky will publish the effective date of any material update and provide access to prior versions where reasonably practicable.