Data Privacy Policy
This Privacy Policy explains how we collect, use and protect information when you register, play or otherwise interact with HashLucky. We respect your privacy and set out below the types of information we hold, how we use it, who we share it with and your rights in relation to that information.
Types of data we collect
We gather information needed to provide and improve our services, to meet legal obligations and to keep accounts secure. Collection is limited to what is relevant for those purposes.
Personal data
This includes your name, date of birth, contact details, identity documents provided for verification, payment details and any other information you supply when creating or updating an account.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and log data to operate the site securely and to diagnose technical issues.
Transactional and activity data
We record deposits, withdrawals, wagers, wins and losses, game history and interaction data so we can process payments, manage accounts, detect suspicious activity and provide customer support.
Use of information
Your information is used to create and manage accounts, process deposits and withdrawals, run identity checks and comply with legal requirements. We also use data to maintain account security, investigate misuse, respond to support requests and improve our services. Where permitted, we may use aggregated or anonymised data for analysis and reporting.
Data protection practices
We implement technical and organisational measures to safeguard personal data from unauthorised access, accidental loss or disclosure. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties. We retain data only for as long as necessary for legitimate business, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site use and support security. Some cookies are essential for account functions, while others help us improve the user experience or deliver relevant content. You can manage cookie settings through your browser, though blocking certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information we hold about you, subject to legal and regulatory obligations. You may also object to certain processing or request restriction where applicable.
Access, correction and deletion
To request access, correction or deletion, contact our privacy team by email at [email protected] or via your account settings. We will respond within a reasonable time and advise if any request cannot be completed due to legal retention requirements.
Information sharing and third parties
We may share information with payment processors, identity verification and fraud prevention services, service providers who host or maintain our platform, and where required by law with regulators or law enforcement. Third parties act as processors or controllers in line with their own privacy terms. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. Material changes will be posted on the site and, where appropriate, notified to you. For questions about this policy or to exercise your rights, contact [email protected] or visit your account dashboard on Hash Lucky.